Cancellations & Returns

Cancellation Policy At Great Gear Lounge, we pride ourselves in how fast our orders ship out, but for this reason we cannot guarantee that orders placed on our website will be able to be cancelled before the order ships. So, please carefully review your order before submitting to prevent need for cancellation. Nevertheless, if you do need to cancel an order, please contact us as soon as possible. To cancel an order that has already shipped out, please refuse delivery, and we will issue refund minus any applicable return shipping fees shortly after the return is received back at our warehouse. Please note that while we do offer free shipping, the customer will be responsible for the actual shipping cost incurred on orders that are cancelled after they have shipped out. 

Please note that while we do offer free shipping, the customer will be responsible for the shipping cost incurred & 10% restocking fee for returned merchandise.

Return Policy Please notify us within 25 days of delivery to request return authorization. If the return is due to an order being damaged, defective, or incorrect, then we will arrange for prepaid return at our expense and issue full refund shortly after the return is received back at our warehouse. If the return is due to reason other than item being damaged, defective, or incorrect then customer is responsible for shipping costs incurred. Please note that while we do offer free shipping on our website, the customer is be responsible for all shipping costs incurred on returned orders that are not damaged, defective or incorrect. 


Damaged or Defective Orders Please refuse delivery if your order appears damaged, defective, or incorrect. Once delivery has been refused with the shipper, you will have the option to cancel the order for a full refund, or have a replacement shipped to you at no additional cost. Please notify us as soon as possible if your order is delivered with concealed damaged. Great Gear Lounge charges a 10% restocking fee.

Shipping Policy:

Free Shipping on EVERYTHING WE SELL. Includes all shipments within the contiguous United States.

  • Most items will ship out in 3-7 days via USPS, UPS, or FedEx ground.
  • Some large items, like sofas and heavy beds, will ship as CURBSIDE DELIVERY via YRC shipping ABF freight. RLcarriers, or other freight carrier
  • Some of our items ship "Signature Required", so someone may need to be present to sign for order upon delivery.
  • We are unable to ship to the following locations: Alaska, Hawaii, or Puerto Rico
To return your product, you should mail your product to: the shipping slip provided with purchase.


You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $500, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.