Refund policy
Cancellation Policy At Great Gear Lounge, we pride ourselves in how fast our orders ship out, but for this reason we cannot guarantee that orders placed on our website will be able to be cancelled before the order ships. So, please carefully review your order before submitting to prevent need for cancellation. Nevertheless, if you do need to cancel an order, please contact us as soon as possible. To cancel an order that has already shipped out, please refuse delivery, and we will issue refund minus any applicable return shipping fees shortly after the return is received back at our warehouse. Please note that while we do offer free shipping, the customer will be responsible for the actual shipping cost incurred on orders that are cancelled after they have shipped out.
Return Policy Please notify us within 25 days of delivery to request return authorization. If the return is due to an order being damaged, defective, or incorrect, then we will arrange for prepaid return at our expense and issue full refund shortly after the return is received back at our warehouse. If the return is due to reason other than item being damaged, defective, or incorrect then customer is responsible for shipping costs incurred. Please note that while we do offer free shipping on our website, the customer is be responsible for all shipping costs incurred on returned orders that are not damaged, defective or incorrect.Â
Damaged or Defective Orders Please refuse delivery if your order appears damaged, defective, or incorrect. Once delivery has been refused with the shipper, you will have the option to cancel the order for a full refund, or have a replacement shipped to you at no additional cost. Please notify us as soon as possible if your order is delivered with concealed damaged.Â
Return Policy Please notify us within 25 days of delivery to request return authorization. If the return is due to an order being damaged, defective, or incorrect, then we will arrange for prepaid return at our expense and issue full refund shortly after the return is received back at our warehouse. If the return is due to reason other than item being damaged, defective, or incorrect then customer is responsible for shipping costs incurred. Please note that while we do offer free shipping on our website, the customer is be responsible for all shipping costs incurred on returned orders that are not damaged, defective or incorrect.Â
Damaged or Defective Orders Please refuse delivery if your order appears damaged, defective, or incorrect. Once delivery has been refused with the shipper, you will have the option to cancel the order for a full refund, or have a replacement shipped to you at no additional cost. Please notify us as soon as possible if your order is delivered with concealed damaged.Â
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at greatgearlounge@gmail.com.
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